BDC Overflow & After-Hours
Why should your BDC close at 6:00 PM?
iCall agents answer sales and service calls nights, weekends and holidays — fluent in your CRM and your brand voice — so no lead, test drive or RO ever slips away.
The problem we remove
Up to 1 in 3 dealership leads arrive after the showroom goes dark. Voicemail kills them. Our agents pick up live, qualify the buyer, and drop the lead into your CRM before the engine cools.
33%
of leads arrive after hours
What you get
Everything an in-house team would do — done for you
Lead capture & qualification
Every inbound call answered live, qualified, and logged with full notes — never a missed UP.
Service & appointment booking
Test drives, service ROs and maintenance bookings dropped straight onto your schedule.
CRM-native agents
Trained on CDK, eLeads, iPacket and DealerSocket — your tools, your workflows, your scripts.
Brand-consistent voice
Agents greet, qualify and follow up exactly as your in-store team would. Customers never feel the hand-off.
How it works
From first call to qualified outcome
We learn your store
Scripts, CRM, inventory feeds and escalation rules mapped in onboarding week one.
Calls route to iCall
Forward after-hours, overflow, or 100% of inbound — your call.
Leads land in your CRM
Qualified, tagged and assigned in real time, with a recording attached.
The payoff
What changes for your business
- Recover the 1-in-3 leads lost to voicemail
- More booked test drives and service ROs
- Zero after-hours staffing overhead
- Bilingual reach into Spanish-speaking buyers
0/7
Coverage
0×
Bilingual
Fluent in your tools
Resources
Automotive Dealerships insights
Bring iCall to your automotive dealerships today
Get a tailored plan in one 15-minute call. No contracts, no pressure — just coverage that pays for itself.